Improving Patient Experience with Real-Time Data One Clinic’s Experience
The Altru Clinic - Crookston had been working with an outdated patient experience model. With the shift of healthcare moving to ambulatory and outpatient services, Altru invested into the physical layout of the clinic and technology to prepare for the next era in care. The reliance on static data prevented the clinic from being able to identify all the gaps, causing missed hand-offs and wasted time in operational workflows.